Customer Experience

Our customers, both internal and external, come first. We believe in respect and show it by listening to customers’ requests and understanding their expectations. We then strive to exceed these expectations by providing affordable, quality services – on time. We are committed to doing everything within our power to ensure our interactions result in a positive customer experience.

Integrity

We have a reputation for honesty, having strong moral principles and uprightness, and we value these qualities in all that we do. Honesty, truthfulness and accuracy are spoken about by companies a lot these days, but are often hard to find when they’re tested. We’re known for standing by these principles when they’re needed the most, and that’s something we’re proud of.

Quality

We take responsibility for quality. Our products and services are “best-in-class” in terms of value received for the dollar paid. We deliver excellence, strive for continuous improvement and respond vigorously to change. Each of us is responsible for the quality of everything we do.

Adaptability

We are a nimble, flexible and dynamic organization, able and willing to adapt to the evolving needs of members and the shifting landscape of technology.

Cooperation & Collaboration

We recognize the benefits that our member institutions, staff and distinct user groups experience when we share our resources, expertise, time and energy.

Education-Best Practices

We value the robust exchange of information and ideas, both among and between our own constituents and with those outside of the consortium with whom we conduct business.

Leadership

There are always risks associated with being the very first to adopt new technologies or services. That’s why we strive to be a “fast follower”—quickly adopting new practices once they’ve proven they’re the best option for providing communication services to rural America.